Implement one-stop government
The communities offer their stakeholders user-oriented access to all digital public services. To this end, all necessary interactions with the administration should be carried out decentrally via a vertically and horizontally integrated interoperable service platform landscape (one-stop government). However, one-stop government does not imply that there is only one digital point of contact for the whole of Switzerland.
Initiative measures
Implementing a national authentication service for public authorities AGOV (a project of the DPSS agenda)
The Confederation operates an authentication service in which the Swiss e-ID can be used as a means to access connected services or applications. This authentication system is available to the Confederation, cantons, cities and communes as well as organisations and persons under public or private law insofar as they are responsible for the enforcement of federal law. The intention is to pilot an identity network including CH-LOGIN and cantonal identity providers (IdP) in 2023, with operational use from 2024. AGOV can be used for selected services in the cantons of Zurich, Appenzell Ausserrhoden, Lucerne, Basel-Stadt, Glarus, Schaffhausen, Bern, Valais as well as the Confederation (as of 20.01.2025).
Organisation responsible for service: Federal Chancellery (FCh)
Contact: Philipp Dasen
End date: 31.12.2027
Modernising and developing iGovPortal.ch (a project of the DPSS agenda)
iGovPortal is an intercantonal eGovernment platform which enables networking between citizens and legal entities, along with the administrative bodies responsible for them. The aim is to expand the range of digital services offered by the cantons and their communes, develop the iGovPortal platform further in terms of interoperability and standardisation and improve the user experience.
Organisation responsible for service: iGovPortal.ch (association)
Contact: Cédric Roy
End date: 31.12.2027
Further development of EasyGov (a project of the DPSS agenda project)
The aim is to further expand EasyGov as a central access portal for companies. The existing service platforms of the federal government, cantons, cities and municipalities will be jointly expanded in the direction of one-stop government. The Corporate Relief Act (UEG, in German) contains provisions that are necessary for the development and ongoing operation of EasyGov. In doing so, compatibility with existing (sector-specific) solutions of the community will be coordinated. A collaborative approach ensures the further needs-based development and use of service modules.
AGOV - Support Measures (a project of the DPSS agenda)
Project AGOV makes the login functionalities of the federal administration's long-standing CH-LOGIN available to all administrative levels in Switzerland (municipalities, cantons, federal government). Fundings are planned to support measures for its introduction in the cantons.
Defining the eCH standards for interoperable portal architecture
Developing one or more standards for interoperable government service portals. The aim is to provide a user experience that is as consistent and needs-orientated as possible, because ultimately users want portals which allow them to complete all their administrative procedures with one single login and without having to enter data twice (once-only principle). Interoperability and integration capacity should be ensured through suitable measures.
Organisation responsible for service: DPSS Office
Contact: Marcel Kessler
End date: 13.12.2024